The problem: knowledge exists, but does not reach decisions
Most companies already have the answer in a contract, a drive, a CRM, an email, or an employee’s experience. The problem is fragmentation, slow search, and the need to verify every answer from scratch.
RAG is controlled knowledge delivery
A RAG system does not simply let a model guess. It finds a relevant source, provides context, and generates an answer grounded in that source.
What to decide before a pilot
Keep the first pilot narrow: one team, one document type, clear access rules, and one measurable task.